Privacy Policy
Who We Are
At Skincare Shop, we value your privacy and are committed to protecting your personal information.
Our website address is: https://skincareshop.co.za.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our online store or make a purchase.
1. Information We Collect
Comments
When visitors leave comments on our website, we collect:
The data shown in the comment form.
Your IP address and browser user agent string to help detect spam.
An anonymized string (hash) of your email address, which may be provided to the Gravatar service to determine if you are using it.
(See the Gravatar Privacy Policy).
Once your comment is approved, your profile picture (if linked to Gravatar) will appear publicly with your comment.
Orders
When you place an order, we collect the necessary information to process and fulfill your purchase, including:
Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via PayFast – we do not store full credit card details)
Media
If you upload images (for reviews or feedback), avoid including embedded location data (EXIF GPS). Visitors to the website can download and extract location data from uploaded images.
Cookies
We use cookies to enhance your shopping experience:
Comments: Save your name, email, and website for convenience in future visits (1-year duration).
Login: Temporary cookie checks browser acceptance; login cookies last 2 days (or 2 weeks if “Remember Me” is selected).
Shopping Cart: Cookies track items in your cart and streamline checkout.
You may disable cookies through your browser settings, but this may affect website functionality.
Embedded Content
Some pages may include embedded content (e.g., videos, product demos, or articles). Embedded content behaves as if you visited the external site directly. These third-party sites may collect data, use cookies, and monitor interactions independently of Skincare Shop.
2. How We Use Your Information
We use your information to:
Process, fulfill, and deliver your orders.
Communicate regarding your purchases, support requests, or inquiries.
Improve our products, services, and website performance.
Send marketing or promotional emails (only if you’ve opted in).
3. Who We Share Your Data With
We do not sell, rent, or trade your personal data.
However, we may share necessary information with trusted third parties who help us operate our business:
Payment gateways (PayFast) for secure transaction processing.
Courier and logistics providers for order delivery.
Email and marketing platforms (if you’ve opted in to receive updates).
Spam detection services (for comment moderation).
Each partner is required to protect your information and process it only for legitimate business purposes.
4. Data Retention
Comments: Retained indefinitely along with metadata.
Orders: Retained as required for legal, tax, and accounting compliance.
Registered Accounts: Stored securely; you may update or delete your account data (except username).
5. Your Rights
You have the right to:
Request a copy of the personal information we hold about you.
Request correction or deletion of your personal data (unless retention is required by law).
Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at info@skincareshop.co.za.
6. Data Security
We take appropriate security measures, including SSL encryption and secure payment gateways, to protect your personal data.
While we strive for complete security, no internet transmission is entirely risk-free.
7. Where We Send Your Data
Visitor comments may be verified through automated spam detection.
Some data may also be processed by third-party providers essential to our store’s operations (e.g., couriers, PayFast).
All third parties are bound by confidentiality and data protection agreements.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
Any updates will be posted on this page with a revised “Last Updated” date.
9. Contact Us
For any privacy-related questions or concerns, please contact us at:
📩 info@skincareshop.co.za
📞 +27 60 578 5254
🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Last Updated: October 2025
